1. Time for delivery shall not be of the essence of the Contract unless previously agreed in writing by us. In the unlikely event of a delay in fulfilling a consumer’s order, the purchaser can write to us setting a reasonable deadline for delivery.
2. Order will be delivered in 10 - 15 working days. In all cases we will make every attempt to contact you to advise of any known delay for any jewellery product within forty-eight (48) hours of receipt of the order, using the contact details provided by you to us with your order. In the event that we are unable to deliver any product ordered, within the stated 10 - 15 days, we will notify you in writing of the extended lead time prior to the expiry of the 15 days period.
3. Carriage prices quoted are for deliveries to sites within Pakistan and many other countries only, excluding some remote parts where a surcharge may apply. Any surcharge applicable will be notified in writing prior to dispatch of the products, at which time you have the option to cancel any order placed and receive a full refund of any payment made. We reserve the right to specify which delivery method is used to deliver your order and any subsequent order received from you.
4. All deliveries will require a signature upon delivery unless otherwise stated on our order acknowledgment. You shall make all arrangements to take delivery of the products whenever they are tendered for delivery. Our aim is to dispatch all orders received within 10-15 days. If the products are not available for dispatch within this time we will notify you within 48 hours from receipt of the order when the estimated delivery date will be and a firm date will be confirmed prior to dispatch of the products.

4.1 Working days are deemed to be Monday to Friday only and exclude weekends, bank holidays, and all official holidays.

4.2 Specialist carriers are used for safe deliveries to ensure safe and efficient delivery of your order, a date range will be agreed with you prior to delivery being arranged by us, to ensure it is convenient and that the property is accessible.

4.3 If delivery is aborted due to an error or omission on your part, we reserve the right to make a charge where reasonable, to reflect our losses.

4.4 Unless we are at fault, no more than 3 attempts will be made to deliver products. After the 3rd attempt, we reserve the right to treat the contract as repudiated and may be entitled to recover our losses.

4.5 An aborted delivery can be due to no one being at the given destination to accept and sign for the parcel. If you suspect there may be any problems or issues that may inhibit our carrier’s ability to affect delivery, then you must inform us as soon as possible to avoid any unnecessary charges being incurred.

5. For Business Purchasers, if we fail to deliver the products (or any installment) for any reason other than any cause beyond our reasonable control or your fault, and we are accordingly liable to you, our liability shall be limited to the excess (if any) of the cost to you (in the cheapest available market) of similar products to replace those not delivered over the price of the products.
6. We will not be liable for failure to deliver the products if this is caused by fault on your part or circumstances beyond our reasonable control and anticipation e.g., acts of God.